Types of
Communication
1.
Verbal Communication
Involves the use of spoken
or written words to convey messages.
It is the fastest and most direct form of
communication.
Types include:
Formal
Communication: Used with
superiors or in professional settings.
Informal
Communication: Used with
friends, peers, or family.
One-way
Communication: Example –
radio, television, announcements.
Two-way
Communication: Example –
discussions, meetings, conversations.
2.
Non-Verbal Communication
Communicating without words, using body
language, gestures, facial expressions, tone, and visual cues.
It supports verbal messages and conveys
emotions and attitudes.
Main components include:
Kinesics: Body movements, gestures, posture, and facial
expressions.
Proxemics: Physical distance between communicators
(intimate, personal, social, public).
Chronemics: Use of time to express personality or respect.
Paralanguage: Voice qualities like tone, pitch, and volume.
Appearance: Dress, grooming, and physical presence.
Symbols: Religious or cultural signs that communicate
meaning.
Aesthetics: Expression through art, music, dance, and
literature.
Tips for
Effective Communication
Use clear, concise, and polite language
appropriate to the audience.
Avoid jargon, slang, or overly technical words.
Maintain proper grammar, spelling, and punctuation.
Be goal-oriented – know what
message you want to convey.
Be an active and empathetic listener.
Match verbal messages with appropriate
non-verbal cues.
Eliminate or reduce physical
and environmental barriers.
Develop interpersonal and emotional intelligence
to handle others tactfully.
Maintain a positive attitude and
confidence while communicating.
Provide and seek constructive
feedback.
Be aware of cultural differences and show
respect in communication.
Practice clarity, courtesy, correctness, and completeness
– the 4 Cs of good communication.
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